Shipping Policy

Last Updated: [Date]

Thank you for shopping with STONEHEAD STORE. Each item is made to order, which allows us to offer unique, customized products while reducing waste. Please review our shipping policy below.

Order Processing

All products are printed and prepared after an order is placed.

• Processing time: 2–7 business days

• Processing times may vary during holidays, sales events, or periods of high order volume.

• Orders are not shipped or delivered on weekends or public holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times after shipment:

Region	Estimated Delivery Time
United States	3–10 business days
Canada	5–12 business days
United Kingdom	4–10 business days
Europe	5–15 business days
Australia & New Zealand	7–20 business days
International	10–30 business days

Please note that these are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery destination

• Product type and size

• Quantity ordered

• Shipping method selected

Any applicable shipping charges will be displayed before you complete your purchase.

Tracking Information

When available, tracking details will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Multiple Shipments

Because our products may be produced and fulfilled by different manufacturing partners or facilities, items in the same order may arrive in separate packages and at different times.

You will receive tracking information for each shipment when available.

International Shipping

We ship to many countries worldwide.

Customers are responsible for:

• Import duties

• Customs fees

• Taxes or VAT imposed by the destination country

These charges are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has not yet entered production, we may be able to update it. Once production begins or the package has shipped, address changes may not be possible.

Additional shipping charges may apply for reshipment of returned packages.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside our direct control.

If your package is:

• Marked as delivered but cannot be located

• Significantly delayed

• Lost in transit

Please contact us within 30 days of the estimated delivery date. We will work with the carrier to investigate the issue and determine an appropriate resolution.

Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos showing the damage or defect

We will review the claim and, if approved, arrange a replacement or refund.

Order Changes and Cancellations

Because products are made to order, order changes or cancellations can only be requested within 12 hours of purchase.

After production has begun, orders cannot be modified or canceled.

Thank you for supporting our made-to-order business. We appreciate your patience while we create and deliver your products.